We take pride in offering high-quality cosmetics. However, due to the nature of our products, we cannot accept returns or offer refunds on any cosmetics purchases. This includes but is not limited to eyelashes, makeup, and beauty tools.
EXCEPTIONS
We will only provide refunds or returns in the following circumstances:
1: Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 5 business days of receiving your order. We require photo evidence of the damage or defect to process a return or refund.
2. Incorrect Items: If you receive an incorrect item in your order, please contact us within 5 business days of receiving your order, We will arrange for the correct item to be sent to you or provide a refund.
Contact Us
If you have any questions or concerns about our no refund or returns policy, please contact our customer service team at contact@ or (contact form via the website). We are here to assist you.
Thank you for understanding and choosing The Mink Factory.
